Customers are fully responsible for all duties and taxes imposed by their country for the purchase of our item. Please note that these fees are to be paid by you to your local government agencies and can be significant. The customer is responsible for checking with his/her local government officials for specific rates. Please email us with any questions about duty or taxes or if you would like to know the declared value of the item you are interested in purchasing.
If an item is to be returned, specific return instructions must be followed. In the unlikely event that we incur a duty, tax or other fee upon receipt of the return, this fee will be deducted from the customer's refund. Please note that we typically do not incur fees upon the return of a purchase and our return instructions should mitigate the possibility of any fee being imposed.
If an item is refused (not accepted at the time of delivery) or undeliverable, any non-paid duties, taxes and other fees incurred when our package entered your country will be deducted from your refund. We are charged for these items when a package is refused by the customer and returned to us.
International shipping charges are $40 to any country. Standard shipping is available for order totals under $700 to Canada for $10. If you inadvertently select the incorrect shipping method, we will select the correct method for you and adjust your order total accordingly.
We only ship to those countries listed on our shipping drop down menu on our order checkout form. Shipments are sent by UPS Expedited (overnight), but shipments do generally take 2-3 days due to customs clearance delays. Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered on time.
International customers must verify that they have read and agree to this policy by completing a section at the bottom of the Order Checkout Page.