Additionally our customer service representatives are extremely familiar with each piece of jewelry and if you have any specific questions, we would be happy to answer them. On many occasions, we will pull the item from our safe and will have it in our hands as we describe it and answer your questions. If you need to see additional pictures, that is often possible as well. Our customer service is unsurpassed. We are available every day of the week to answer questions about an item, our policies, and to address any concerns you may have about shopping online and we answer emails promptly.
A large percentage of our business involves customizing or making small modifications to the pieces we do offer. If you find a ring style that you like but want it with a different gemstone or a different size gemstone, in most cases, this is possible. If you see an item in white gold but you prefer yellow or vice versa or the item is in gold but you want platinum, again, in most cases, we can remake the item for you.
The jewelry you will find on our website is only of the highest quality. In nearly all cases, the gemstones have been hand-selected for the designs. Our pieces are not mass-produced and we offer many one of a kind designs. If you are looking for something unique, elegant, traditional, contemporary, bold, or petite, we definitely have jewelry that will interest you.
The diamonds in our jewelry are of extremely fine quality and much better that what you would find in your typical retail stores. The vast majority of our diamonds are G to H in color which means that they are near colorless. The clarity ranges from VS to SI which means that they are eye clean with no visible inclusions. Our diamonds are white, bright and full of sparkle. You will also find that most of our jewelry has a substantial gram weight, weights that are typically much higher than what your local retailer offers. Our jewelry has been designed to last a lifetime.
We also offer a free 90-day repair warranty on our jewelry. If an accent stone should fall out under normal wear and tear conditions, we will replace it at no charge. We stand behind our jewelry and the quality 100%. If you have a problem with a piece of jewelry you've purchased from us, we want to know about it. After the 90-day period, we also offer repair services should they become necessary. Most jewelers charge exorbitant fees to replace a small diamond or repair a prong but we offer these services at very nominal rates.
As many of you are aware, the mark-up on jewelry in retail stores or designer boutiques is enormous. These mark-ups results from the cost of leasing a store, hiring sales and security people, high profit margins, etc. At MyJewelrySource.com, the internet age has enabled us to offer the fine jewelry at deeply discounted prices. We offer the best prices on the internet and better prices than retail stores or designer boutiques could possibly offer. In fact we guarantee that we have the lowest prices online even if the item is on sale!
We invite you to see what previous customers have to say. Click to see our Testimonials.